Shipping policy
•To our USA customers:
Orders under $800 are EXEMPT from tariffs under the de minimis exemption.
We love you and will continue providing you with the cutest pet clothes and hats.
Order processing times
- Non handmade orders : 1-2 business days
- Handmade orders : 3-5 Business days.
- Custom orders : 2-3 weeks
Domestic and international shipping
- Canada : Standard shipping 2-10 business days, Priority shipping 2-7 business days
- USA : Standard shipping 4-10 business days, Priority shipping 4-7 business days
- International : 14-45 business days
Returns, changes, and cancellations
- Non handmade items : Exchange Only
- Handmade items : Size Exchange Only / NO REFUND
- Custom order items : NO EXCHANGE / NO REFUND
PLEASE DO NOT RETURN THE ITEMS WITHOUT RETURN AUTHORIZATION(RA)
Return address may be different./Any returned packages without RA won't be accepted or delivered to us.
•BUYERS ARE RESPONSIBLE FOR RETURN OR EXCHANGE SHIPPING FEES.
•Restocking fee may be deducted when returned.
•Please note Halloween costumes & Christmas clothes can NOT be exchanged after OCT. 30. (Halloween costumes) and Dec.24. (Tartan plaid & Red Buffalo Plaid PJS)!!!
•Please allow 24 hours for Track to update